Upon the event that you’ve ever been lucky enough to communicate with our customer service team…this is who is on the other end:

“The adventures of two women and one man
working together in one department.”

Since quality customer service is so important to us, these guys are very important to us. Luckily, we’ve got a great tight group with amazing karate chopping (aka customer service) skills.

We’ve shared a number of staff profiles in the past but there has been a major lapse in updating our team info. Now’s as good a time as any to get this going again and who better to start with than the Three’s Company (i.e. customer service) team. First up: Melissa!

Where are you from? Where do you live now? I am from the East Bay. I lived there forever until I decided to make a very ambitious trek across the bridge to San Francisco where I live now.

How did you get interested in design? I used to think design was frivolous and elitist and just didn’t think much about it until I interned for a magazine that featured new design products. I also had some friends that went to CCA for Design and that got me interested in the art. Now I see that design is an essential part of life because everything man made has to be designed by someone. Mostly, I admire the possibilities of combining art and functionality.

What’s your favorite DP product and why? I really like Thomas Paul’s Retro-looking Imperial Horse Linen Pillow and Apollo Head series. He has a definite sensibility for Retro-Victorian (don’t know if that’s an actual style, but in my book it counts).

What do you like most about our company? Why do you work here? I work here mostly because the staff is great. I love my co-workers and although the work here can be challenging I like the challenge. I like that we’re free-form and that there are many possibilities here if you make them happen. Also, I enjoy learning about design because you learn a great deal about people and lifestyle.

If you weren’t doing this what would you do? Probably Live in New York and write music reviews and starve.

What do you do in your spare time? I sing and play music.

Favorite member of the A-Team? The Oakland A’s? ha ha, don’t really know of the A-Team, I only know of Mister T and don’t think I quite get it, but I do like his fashion sense.

Thanks, Melissa!

Reader Penelope wants to give her "kit" kitchen a cosmetic make-over. So let's roll up our sleeves and see what we've got to work with!

"The cupboards are a pale pinky beige that I intend to paint white and install new handles (chrome), as well as install a new shelf (white) somewhere above the cupboards.

My laminate benchtop is a swirly, "natural rock inspired" pink/violet/blue monstrosity, but we're stuck with it, and I'd like to make the best of it.

Here's the room on the other side of the kitchen which we don't actually use as a dining area."

And for the most important part- what colors does Penny like?

"My eye tends to be drawn to soft colours, like icey pink and blue, even soft lavendar. I just don't know what will go best with the benchtops we have, although it does incorporate a mixture of these tones."

I think Penny is on the right track with her inspirational photos showing soft pastels with a retro feel. The counter-tops are unfortunate, for sure, but not a lost cause. With the focus drawn away from the counters, and onto the walls, they won't stand out quite so distinctly.

So, the first question I would ask would be about lighting. Is the kitchen dark during the day, or does it get lots of bright natural lighting?
In this mock-up, I pulled a pastel blue from one of Penny's inspiration photos for the walls, and a light pink for the ceiling.

A nice solution to give the illusion of sunlight is using buttery yellow, like this photo Penny submitted. Love the copper pots against the yellow and white-lovely!In taking a closer look at the second kitchen picture, I see other areas where color can be incorporated. Notice I pulled the yellow up onto the ceiling to de-emphasize it's low height. The curtain leading into a back room (pantry?) could be replaced by colorful upholstery fabric quite easily. Our designer-readers might have some good suggestions for what might work there.

To draw attention away from the mauve tones in the counter-top, you could try pulling out one of the other colors you like better, like light blue or lilac (as long as it isn't too gray which can quickly translate to dingy )

Also, by swapping out the back splash tiles (if this is an option) for something more updated in color, it would draw attention away from the mauve theme going on.
You might even be able to paint over it. (but -only- if it doesn't get wet frequently) A crisp bright white for the trim would also liven up the space. Perhaps a fun light fixture with some full-spectrum bulbs to brighten the kitchen? Play around with the colors of the items displayed on the shelves-you can incorporate the pastel palette more completely.


Since the kitchen is so small, several more shelves stacked above would offer more storage space, and more design opportunities. Granted, this kitchen example has lilac cabinets instead of white, but feel how refreshing and alive this space feels! Besides, who says cabinets have to be white or wood?

So, that's my initial take on Penny's kitchen make-over. What would you suggest for her space? Please share your ideas!

There are three camps of coffee drinkers. Those who openly admit to loving Starbucks; those who love it, but are ashamed to admit it; and those who love to hate Starbucks. Don't you agree? That being said, whatever camp you come from, have you been into a Starbucks recently? Notice anything different about their logo?
After a hiatus of 9 years, Howard Schultz is back to rescue Starbucks from its sad decline. "Starbucks unleashed an unprecedented wave of brand nostalgia by deploying the original Starbucks logo on the masses"-Brand New

According to the Wall Street Journal, this new itteration isn’t permanent–the retro logo is being used temporarily. But as they so astutely say, "in the annals of brand identity, switching away from a high-recognition logo–even for a promotion–is an unusual move."
There's a tidal wave of talk going on in the blogosphere.

For your reference, here's where the logo has been, and where it has gone again:

From affirming green, to dull brown, I fear the change was not a good move, other than to stir up buzz. (get it? "stir" up "buzz"? Ah, I crack myself up...) The Starbucks logo had established quite an identity for itself. Even from far away, the green circle on a coffee cup was pretty darn identifiable. Brown is a difficult color to use for branding because it lacks pizazz. UPS chose to use the color because it hid the dust on their trucks. Can you think of any other well-recognized brand that uses brown successfully?

What do you think of this new transition from what the public is familiar with, to something less, dare I say, remarkable?

Are you frustrated by the limited color options out there for kitchen appliances? Not into stainless steel, white or black? Join the club. Reader Denise wrote to me, asking for some advice:
To help tackle Denise's appliance quandary, I brought in the help of the very talented and knowledgeable kitchen designer, Susan Serra, author of the blog The Kitchen Designer.
Take it away Susan!

Colored Appliances, it's all the rage now. Color is in our lives as never before, and has entered our kitchens, often with gusto! And, why not? We are loving our strong, pro, appliances and often want to showcase them in an equally strong way, or, for that matter, in a whimsical way. The rules for blending and matching color have been continually redefined, and not by the "experts" but by you. Individual expression now trumps "safe!"
Appliance manufacturers have gone color-crazy! We have purples, we have bronzes, many colors of blue and on and on.
I consider Viking to be a leader of color appliances, going back quite a few years now. Viking has only expanded their colors for their appliances year after year.
Aga, always into color, brought in a soft purple, called heather.
note: AGA discontinued the yellow and royal blue and added pillar box red which does not appear on their site
And one sees lots of color in retro appliances, such as the very cool Big Chill line of appliances. I'm not a retro fan, but this line is awesome.

And, talk about color? What about Blue Star? Sit down for this one...190 colors!

It's all good. Or, is it?

Of course, the appliance manufacturers would just love for you to buy a whole suite of appliances in the color of your choice. And, so, one will see this concept in manufacturer's advertising. But, wait, what happens if, down the road, one appliance needs to be replaced and that color is no longer available? Something to think about, to plan for.

Or, another elegant way to incorporate color, short of an entire suite of color, is to choose one appliance, perhaps the range, which may be situated as a focal point, and select a color that will be picked up elsewhere in the kitchen. Thus, the color is isolated, yet, significant. Yet, another idea is to have an appliance painted locally, via a special process just for appliances.
As the color story for 2008 moves toward nature, such as greens and blues, even elegant shades such as our old friends, black and white, take care not to follow trends solely because the colors look fresh and new. Appliances are not pillows...they may last you decades!

Here's my advice...follow your heart, keeping one foot solidly on the ground.

Added thanks to Danielle from Canton Kitchens for additional picture links

The north is in the last throes of summer while here in the southern hemisphere spring is pushing up its flower heads. To celebrate the warm weather that was for some and the promise of hot summer days to come for others, I've scanned a fabulous retro selection of swimming pools from Pools and Terraces House & Garden Guide to Landscaping and Furnishing, Gail Heathwood, Collins London and Glasgow in association with Conde Nast, 1974. Not quite warm enough to dip my toes in my pool yet. Kim on the other hand is moisturising some sunburn from a weekend swim at her parents!